Sony Imaging
PRO Support
As a professional photographer you can now benefit from valuable help and extra peace of mind with Sony Imaging PRO Support
Exclusive services
Sony Imaging PRO Support provides unparalleled support to Professional Photographers.
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Support helpdesk
A telephone help desk gives you extra support with using your α camera equipment
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Free sensor cleaning
Free twice-yearly image sensor cleaning service and firmware check-up to keep your cameras in top condition.
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Backup camera
Free back-up loan unit to keep you up and running while your unit is being repaired.
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Repairs collect & return
Free collection and return service for your units that require repairs.
Fee: Free in Europe (As of September 2016)
The eligible cameras and lenses listed below can be covered.
These cameras and lenses must have been purchased from an authorized Sony dealer in the European Economic Area (“EEA”) or Switzerland. Any products imported from outside the EEA/Switzerland are excluded. Please visit https://www.sony.co.uk/locale-selector and confirm location of authorized Sony dealer by “Find a Store” function.
Please only send the equipment and accessories which are necessary for repair or cleaning. You only need to send cameras and/or lenses with caps that are intended for service, but no other accessories such as memory cards, batteries, tripod plates, lens hoods. Lenses should not be attached to the camera when only the camera is meant to have service.
The packing of the product (as well as original packaging), may not be returned.
Transport costs may be payable for products returned to an address outside the European Union.
How to qualify?
To qualify you need to be a professional photographer and you need to own 5 pieces of eligible Professional Sony equipment. Please check the full requirements below.
1. Age and country of residence
You must be aged 18 or over, and an individual residing in Germany/Switzerland/Austria/the United Kingdom/the Netherlands/Denmark/Sweden/Finland/Norway/Italy/France/Belgium/Spain/Portugal/Poland.
2. Professional status
You must currently be operating as a professional photographer, providing customer invoices as a mandatory requirement of proof. Any documents that prove you work as a professional photographer, such as business registration documents, company statements, employee ID, and business cards should also be submitted. These will be jury-assessed to ensure that they meet the professional standard criteria. Assistants to professional photographers, part-timers and students are NOT qualified to apply.
3. Product qualification
You need to own at least 2 bodies and 3 lenses from below list. In case of body, you need to own at least one camera listed in the A-group.
And these cameras and lenses must have been purchased from an authorized Sony dealer in the European Economic Area (“EEA”) or Switzerland. Please visit https://www.sony.co.uk/locale-selector and confirm location of authorized Sony dealer by “Find a Store” function.
2 of these Sony Alpha cameras
(At least one camera listed in the A-group must be owned)
A Group
DSC-RX1RM2
ILCE-9
ILCE-7RM3
ILCE-7SM2
ILCE-7RM4
ILCE-9M2
ILCE-7SM3
ILCE-1
ILCE-7RM3A
ILCE-7RM4A
ILCE-7RM5
ILCE-9M3
B Group
ILCE-7M3
ILCE-6600
ILCA-99M2
DSC-RX1
DSC-RX1R
ILCE-7RM2
ILCE-7M4
ILCE-7C
ZV-E1
ILCE-7CR
ILCE-7CM2
ILCE-6700
3 of these Sony Alpha lenses
SAL135F18Z
A-mount
SAL1635Z/2
A-mount
SAL2470Z/2
A-mount
SAL24F20Z
A-mount
SAL300F28G/2
A-mount
SAL500F40G
A-mount
SAL70300G/2
A-mount
SAL70400G/2
A-mount
SEL1670Z
E-mount
SEL24F18Z
E-mount
SEL35F14Z
E-mount
SEL35F28Z
E-mount
SEL50F14Z
E-mount
SEL55F18Z
E-mount
SEL90M28G
E-mount
SELP18105G
E-mount
SELP28135G
E-mount
SELP18110G
E-mount
SEL85F14GM
E-mount
SEL100F28GM
E-mount
SEL1224G
E-mount
SEL1635GM
E-mount
SEL2470GM
E-mount
SEL70200GM
E-mount
SEL70300G
E-mount
SEL70350G
E-mount
SEL100400GM
E-mount
SEL200600G
A-mount
SEL600F40GM
A-mount
SEL1224GM
E-mount
SEL35F14GM
E-mount
SEL50F12GM
E-mount
SEL14F18GM
E-mount
SELC1635G
E-mount
SEL24F14GM
E-mount
SEL400F28GM
E-mount
SEL70200GM2
E-mount
SEL2470GM2
E-mount
SELP1635G
E-mount
SEL20F18G
E-mount
SEL24105G
E-mount
SEL1655G
E-mount
SEL2860
E-mount
SEL2070G
E-mount
SEL50F14GM
E-mount
SEL300F28GM
E-mount
SEL1635GM2
E-mount
SEL70200G2
E-mount
Apply now
To apply for Sony Imaging Pro Support you need to provide your professional information and a proof of ownership of your Sony products.
Please read the Terms & Conditions before applying and be ready to send the required documentation(s).
To make the proof of purchase easier for you, it is sufficient if you only include receipts for the minimum number of qualifying products (2 cameras and 3 lenses) for application. But, we need proof of purchase for all products if you have more than 2 cameras and 3 lenses.
FAQ
- Remote support help desk
- Free equipment loans during product repairs
- Free collection and delivery of products that are being repaired
- Free sensor cleaning (2 sensors per year. 2 camera bodies, or 2x of the same camera body.)
Service:
- Remote support help desk
- Free equipment loans during product repairs
- Free collection and delivery of products that are being repaired
- Free sensor cleaning (2 sensors per year. 2 camera bodies, or 2x of the same camera body.)
Local support desk:
- We will open the touch point of phone call and e-mail query.
- The local support desk is now under consideration.
Fee:
- Free
Footnotes
- 1 Any applicants will be asked for proof of being a professional photographer in the form of an online photography portfolio that illustrates an active professional photography practice.